Overview and scope
This Privacy Policy explains how Valley Window & Gutter Cleaning (“we,” “us,” “our”) handles personal information collected through this website, including its contact and quote request form and instant-estimate calculators. It also explains how information you give us by phone or email may be used when it relates to a service request.
It applies to this website only. It does not cover third-party websites we link to (for example, review sites or social media) or information a customer gives us in person while a job is being performed.
Website design and management is provided by Found Sites LLC (“Found Sites”). Found Sites builds and maintains the site; the information described below is collected for Valley Window & Gutter Cleaning to respond to your requests.
Information we collect
Information you provide
When you use a form or calculator on this website, we collect what you choose to enter. Depending on the form, this may include:
- Contact & quote request form: full name, email address and phone number (required); optionally your property address, city and ZIP code; the services you are interested in (window, gutter or solar panel cleaning, power washing, or other); whether the property is residential or commercial; your preferred timeframe; and any message or details you choose to add.
- Instant-estimate calculators (window, gutter, solar panel): the property details you enter to calculate an estimate and, if you choose to schedule a cleaning, your name, email address, phone number, preferred date, service address and message.
We do not currently collect file or photo uploads through this website.
Please do not submit payment card numbers, Social Security numbers, or other sensitive identifiers through any form on this website. We do not process payments on this website.
Information collected automatically
Like most websites, the services that host and deliver this site may automatically receive technical information such as your IP address, browser type, device type, pages requested and the date and time of the request. This information is used to deliver, secure and operate the website.
This website does not use Google Analytics, advertising pixels or retargeting tools. If that changes, we will update this policy and the Cookie Settings.
How we use information
- To respond to your questions and requests.
- To prepare, confirm and schedule estimates and services.
- To contact you about a request you submitted (by phone, text, or email, using the contact details you provided).
- To keep records of our business dealings with you.
- To operate, secure and troubleshoot the website, and to protect against fraud or misuse.
- To comply with legal obligations.
We do not use the information you submit for unrelated marketing without your consent where consent is required by law.
Third-party services used on this website
This website relies on third-party services. These providers process information on our behalf or as part of delivering the site. Their handling of information is governed by their own policies.
| Provider | What it does here | Information involved |
|---|---|---|
| Wix.com (hosting, forms, contact records) | Hosts the website. Receives and stores submissions from the Contact & quote request form in a Wix contacts and submissions database. Sets session cookies needed to operate the site. | Form entries, IP address and technical request data, session identifiers. |
| Elfsight (calculator widgets) | Provides the instant-estimate calculators on the window, gutter and solar panel estimate pages. Loads only on those pages, and only after you allow Functional cookies. | Calculator inputs and, if you schedule a cleaning, the name, email, phone, date, address and message you enter. IP address and technical data. |
| Google Fonts | Delivers typefaces used to display the website. | IP address and browser information sent when fonts are requested. |
Elfsight calculator submissions are handled by Elfsight, not through the Wix forms.
Valley Window & Gutter Cleaning and its website provider may also use ordinary business tools such as email and phone services to respond to you. Those tools receive the information you send through them.
Retention
We keep information for as long as needed to respond to your request, provide services, keep business records, and meet legal, tax and accounting obligations.
Third-party providers keep information under their own retention practices.
Security
We take reasonable steps to protect information submitted through this website, including relying on the security measures of our hosting provider. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security. Please contact us by phone if you prefer not to send information online.
Your choices
- You may ask us to access, correct or delete the personal information we hold about you from this website by contacting us using the details below.
- You may ask us to stop contacting you about marketing or follow-up.
- You may change your optional-cookie choices at any time using Cookie Settings in the footer of any page, or use your browser settings to manage cookies.
We may need to verify your identity before acting on a request, and we may keep information we are required or permitted by law to retain.
California residents
California Online Privacy Protection Act. This policy identifies the categories of personal information collected through this website, the categories of third parties with which it may be shared, and how to contact us. Our handling of “Do Not Track” signals is described in the Cookies section.
Your California privacy rights. Depending on applicable law, California residents may have the right to know what personal information a business collects about them, to request that it be corrected or deleted, and to limit certain uses of it. To make a request, contact us using the details below, and we will respond as required by law.
Children
This website is intended for property owners and managers and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information, please contact us so we can delete it.
Changes to this policy
We may update this policy from time to time. The “effective date” at the top of this page shows when the current version took effect. If we make material changes, we will update that date.
Contact us
For privacy questions or requests:
Valley Window & Gutter Cleaning
4047 First St #118, Livermore, CA 94551
Phone: 925-294-9549